Frequently Asked Questions (FAQ)

How about support?

We stand behind our products and value our customers. We offer Free Unlimited Email Support. You may email our knowledgeable support staff as often as needed to ensure that our software works well for you. All our products come with unlimited email support. If you have questions not answered in this FAQ, contact support >> Here 

 

How about new versions?

We are committed to further development of our software. We regularly release new versions with bug fixes, improved functionality, and increased performance. We provide Free Lifetime Upgrades for all our registered users. New versions of our products can always be downloaded from our website. Your current registration number will continue to work with new versions.

 

I lost my registration key... What to do now?

Please send an email to support containing as much relevant information as possible:

•  Product it concerns.

•  (Approximate) date of purchase.

•  Your name.

•  Company name (if applicable).

•  Email address at the time of purchase. If you are not sure, please list all addresses you could have used.

 

Your product does 90% of what we need, but ...

You can make a feature request by sending us an email. If it would be an enhancement to all our customers, we will add it to the product.

 

How safe is my online purchase?

All transactions are handled by a trusted third-party payment intermediary Plimus ( San Diego, USA, Phone: 1-866-312-7733 ). Plimus is a trusted company based in California , USA . Plimus uses the highest level of encryption throughout the entire order process and credit card processing which is done by Wells Fargo , one of the largest and most trusted financial institutions. All transaction and credit card information is guaranteed to be safe and not passed on to any third party. Note the ‘https' which indicates that our trusted transaction company is using at least the industry's standard Secure Sockets Layer ( SSL ) technology.

All transactions are Guaranteed to be 100% Secure !

 

I have registered, but when I click on the start audit for the Asterisk password Uncover it doesnt do anything...

In order to reveal the passwords inside asterisk text-boxes, follow the instructions below:
1. Select "Asterisk Password Uncover" radio button and press "Start Audit". The main window will appear, with no items in it.
2. Open the window that contains the asterisk text-box you want to reveal and the password will be instantly revealed inside the password box, and in addition, a record containing the password and other information will be added to the main window of SpotAuditor.
3. To stop password recovery you have to select other radio button.

I have run the program and it will not give me the passwords for msn messenger....

Program works when the "Remember my Password" tickbox is checked in the messenger.